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those agents Doing work in opposition to Telus Gains, rather than keeping the aged faithful customers they make them go away to search for other company
Indeed I tried chat and obtained linked having a Dwell man or woman Nevertheless they advised me I needed to connect with. Not sure exactly what the Reps around the chat can help with.
Have you ever tried using utilizing the web Chat? Go online to My TELUS as well as the the Chat icon is going to be on the decrease proper with the window. Respond to the questions about what sort of enable you'll need then preserve replying to the bot with "I want to speak to someone" till the bot provides up and passes the Chat to someone.
I remaining Rogers to come back to Telus mainly because I thought during the promise of better service and truthful remedy, but this working experience is nearly anything but.
I am requesting a transparent breakdown of my agreement, including all relevant discounts, and a fair resolution to the problems I’ve expert. Additionally, I talk to that somebody assessment the call recordings to understand the very poor procedure I obtained from different agents.
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• I spoke to a number of agents, including Maria and Regal, who could not offer clarity or escalate my situation as asked for.
I had to Speak to CS nowadays with Chat and also the Office I would like to speak to is only available by cellphone. The CS on Chat arranged a connect with again at an agreed upon time slot. When that Office referred to as me later I received everything sorted out.
I'll terminate every one of the services household and cellular with Telus and convey to my friends and family to do so, that was the worst working experience I obtained with Telus
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It transpired on Sunday that I experienced a awful issue. But I used to be content to discover that this Web-site labored on weekends. And Helen granted me support, time, and tolerance to unravel the challenge. I am so grateful I can not explain to!
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Hello Every person, I should Call customer service with regard to modifying a payment arrangement. I needed to know when there is an electronic mail or other Telus customer service technique to Make contact with them since I'm Operating, and most occasions I make an effort to simply call And do not get to speak to anyone just before I should hold up.
The TELUS team acknowledges that our get the job done spans numerous Territories and Treaty regions and we are grateful for the standard Expertise Keepers and Elders who're with us today, anyone who has gone in advance of us along with the youth that encourage us.